Now, if I'd knowingly purchased used furniture, or display pieces, I couldn't be too upset, but this was supposed to be brand new, and just shipped in!
Hometown service, good quality furniture
Very friendly. No pressure sales
I called the sales person, and she assured me that I had received a new item, the guys had pulled the plastic off on the truck, and it wasn't a floor model. This ticked me off. I was there when they delivered it, there wasn't a stitch of plastic on it anywhere... I had to keep pushing to get anything done, and any time I dealt with the sales lady she was short, and obviously irritated. However, just as I was getting ready to say "come get it. I'm done. I'll go elsewhere." the woman sent out guys to take pictures of the damage, and called my mother (not me) to say she was going to order me new couch.
My mother, a friend, and myself all went shopping for furniture. We all purchased furniture. My furniture was supposed to arrive in 2 weeks. After the 2 weeks I called, and got the warehouse. I asked about my order, and they said they didn't have one for me. I asked them to check under my mom, and they had hers, but not mine. They then called over to speak with the sales person, and they both (warehouse and sales lady) called me back insuring me that the order was in and there was a mix up, and scheduled a delivery date.
Upon arrival of my new sectional, I was unhappy. It smelled of smoke faintly (ex smoker, I can smell it anywhere), and the tags were all crumpled. I chalked it up to just being tags and the delivery guy smoking, but to make a long story short, after living with it for a while, I noticed I couldn't get a seat cushion to stay in place, even though there was Velcro to hold it in place, on the other side of the couch if you sat down you could hear the frame creaking, and then I found two cigarette burns in the back of the couch after I vacuumed it.
This entire process took just about 3 months from ordering to rectification. TODAY, approximately 15 minutes ago, my replacement couch was delivered. It looks new, smells new, still had plastic on it, and the tags weren't ripped up. It's what I should have received the first time.
Good deals on Lazy Boys
My husband and I just purchased our first house in Columbus, Ohio & needed to furnish it from scratch. We worked with Carol, who was helpful in offering suggestions and ideas for all of the rooms we were furnishing. They were willing to bring the furniture to Columbus and the delivery men were speedy and helpful in getting everything in place. I highly recommend!
Now, I will not shop there anymore because I feel they were dishonest with me (did I mention I just moved into a house that needs stuff?), but my mother's furniture is beautiful, my friend loves hers, and my couch is lovely. The prices were better than average, and they are local which is always a plus, and it's those reasons alone, plus the fact that they did (albeit reluctantly) remedy the situation, that I gave them 3 stars.
Wilson Furniture Store is a US Furniture Store based in Bridgeport, Ohio. Wilson Furniture Store is located at 227 N Lincoln Ave, Bridgeport, OH 43912, USA.
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